Who are we?

   We are a home grown business passionate about gemstones. Established in 2018, Eleora has grown into a household brand creating memorable and unique jewelry pieces. We have a great collection coming up showcasing the beauty of gemstones and designs that infuse cultures from all over the world.

  When you custom make a piece with Eleora, you are getting more than just a piece of jewelry. You are getting a piece of mother earth and the beauty that it has to offer, enhanced by the finest craftsmen. 

‘Eleora’ which means ‘Gods Light’ represents what we stand for in the jewellery world and we hope our pieces will shine and radiate on you with the beauty sought after. Our gemstones are ethically sourced and you can follow the journey of your stone from source to final product. Your purchase ensures small scale miners and their communities are well supported keeping the supply and value chain healthy .

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Terms and Conditions

Name & Registered Office:
Eleora Gems Ltd, Eleora Gems, 6955 Haille Selassie Road, Longacres. Lusaka, 10101, Zambia
Company No. 120210023236 - Place of Registration: Zambia - Telephone No. +260976153333 - Email:ask@eleoragems.comThank you for visiting www.eleoragems.com (hereinafter referred to as “the site”). Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions.Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase.

Eleora Gems from time to time may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions.

Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site immediately.

In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Eleora Gems Privacy Policy before you register to use this Site or any of this Site's services.
 
REGISTRATION AND ELIGIBILITYTo use some of the services or features made available to you on this Site, you will need to register. Eleora Gems may change registration requirements or specifications occasionally. When you register, you are required to provide information about yourself that is true, accurate, current and complete. If any of your personal registration information change, please notify us immediately at the following e-mail address ask@eleoragems.com. You may also want to view our Privacy Policy.The purchase of products through Eleora Gems is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law. In order to make purchases through the site, you will be asked to register and provide your true personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated.When ordering items, you will be required to provide payment details and you must represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The site is available only to individuals and others who meet these terms and conditions, who have been issued a valid credit card by a bank, whose applications are acceptable to Eleora Gems and who have authorised Eleora Gems to process a charge to their credit card in the amount of the total purchase price for the goods which they purchase.Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Eleora Gems reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address.

Please note that by making an offer to purchase goods from the site, you expressly authorise Eleora Gems to perform credit checks and, where Eleora Gems feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.ADVANCE PURCHASES AND ORDERSAll orders are subject to acceptance stated above and availability of stock.

Eleora Gems offers products for sale that are in stock and available for dispatch from our workshop. However we may occasionally be waiting for certain products on the site to be made for stock. Please note some items are held in stock but some are made to order. Consequently you may from time to time be given the possibility of making an Advance Payment/Order for certain items in which case you are able to make an Advance Purchase/Order. This will ensure that you receive this item when it has been made.

Your rights regarding Advance Purchase/order are the same as those for any other purchase at Eleora Gems. 

Please note items received into stock may be pre-allocated to satisfy Advance Payment orders. Customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery.

Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand and may sell out during this period.Prices shown on the site are in USD and are exclusive of VAT unless an alternative country has been selected by the customer, as indicated in the middle of the shopping page.

The USD price of a product displayed on the website at the time the order is accepted will be honoured. If you are buying from outside ZAMBIA, you will be responsible for any duties levied by the country or authority to which you have specified delivery. You will also incur carriage costs. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.ACCEPTANCE OF YOUR ORDEROnce you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order completion and the contract between you and Eleora Gems will be perfected when we despatch the goods to you. The sale contract is therefore concluded in Lusaka, Zambia and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRICE AND PAYMENT OPTIONSWe accept Visa, MasterCard, Maestro credit and debit cards and Mobile Money payments. Payment is debited from your card when we process your order.

All transactions on this website are processed using DPO, a secure online payment gateway that encrypts your card details in a secure host environment.Verified by Visa™To give you even more confidence in shopping online with Eleora Gems , we work with Verified by Visa™. This service protects your existing Visa card account from unauthorised use when you shop with us.To use this service, you must first register with the bank or other organisation that issued your card. Once you have registered and created your own private password with your card issuer, you will be prompted automatically at our checkout to provide this password each time you make a purchase.This means that even if someone knows your Visa card number, they will be unable to complete the purchase without your private password.Please note: Your Verified By Visa™ password is not your www.eleoragems.com account log in password. Eleora Gems does not have access to your Verified By Visa™ password.

Eleora Gems reserves the right to change the price of goods offered on the website at any time and without prior notice.

Eleora Gems constantly checks to ensure that all prices shown on the site are accurate. It cannot however guarantee that no errors have occurred. Should an error in the price of an item occur Eleora Gems will give the client the option of re confirming the purchase of the item at the correct price or of cancelling the order. If Eleora Gems is unable to contact the client, the order will be considered cancelled.
TRANSFER OF OWNERSHIP & INSURANCEEleora Gems insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.CHECKING YOUR ORDERYou can check the current status of your order by signing into your account and selecting ORDER STATUS. Simply type in your unique order number we would have emailed to you, and we will track your order/shipment for you.CANCELLATION & RETURNSWhilst we hope that you will love your Eleora Gems jewellery, items can be returned or exchanged within 28-days from the date of delivery and so long as they are unworn, undamaged and in the original saleable condition as when purchased. A full refund will be issued to the original form of tender within 14 days once the item is returned to Eleora Gems and your shipping charges are fully refundable by request. It is important to note that in the case of a purchase of a bespoke piece of jewellery or items that have been personalize, we may not be able to accept a return. We will always notify you when we cannot honour our returns policy before shipping out the products to you and ask you to accept the revised terms and conditions.INTELLECTUAL PROPERTYYou acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of Eleora Gems.

All intellectual property rights associated with items created in association with the’ custom made’ or ‘bespoke’ options are and will remain the property of Eleora Gems. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited.

You are permitted to use the Content only as expressly authorised by Eleora Gems. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.CONTENTIn addition to the intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Eleora Gems tries to ensure that the information on this site is accurate and complete. Eleora Gems does not warrant or represent that the site’s Content is accurate, error-free or reliable or that your use of Eleora Gems's Content will not infringe rights of third parties. Your use of the site is at your own risk. Eleora Gems does not warrant that the functional aspects of the site or Eleora Gems's Content will be error free or that the site, Content or the server that make it available for use are free of viruses or other harmful components. If your use of this site, or Eleora Gems's Content results in the need for servicing or replacing property, material, equipment or data, Eleora Gems is not responsible for those costs.

Eleora Gems and its suppliers make no warranties about Eleora Gems Content, software text, downloads, graphics, and links, or about results to be obtained from using the site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Eleora Gems reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Eleora Gems is not liable to you or any third party for any such withdrawal.THIRD PARTYWe may include hyperlinks on this Site to other websites or resources operated by parties other than Eleora Gems, including other stockists and advertisers. Eleora Gems has not reviewed all of the sites linked to this site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.NO COMMERCIAL USEThe Eleora Gems site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.GENERAL INFORMATION AND YOUR ACTIVITYYou use the Eleora Gems site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.

While Eleora Gems will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether express or implied in relation to its accuracy.

This site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the site, or any transaction that may be conducted on or through this site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms or Conditions will affect your rights as a consumer under the English law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this site by you.

You agree that Eleora Gems will not be liable in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.INDEMNIFICATIONAt our request, you agree fully to defend, indemnify and hold harmless Eleora Gems immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.OUR RELATIONSHIPYou acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Eleora Gems as a result of the Terms and Conditions or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Eleora Gems, and we shall not be liable for any representation, act, or omission on your part.AGREEMENTThe Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and Eleora Gems regarding your use of the site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Eleora Gems in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.APPLICABLE LAWThese Terms and Conditions have been written in English and are governed by English Law. British Courts shall adjudicate any dispute.

Delivery and Returns

Delivery Information:
We will only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account. Most fine jewellery is made and ships with 4 to 6 weeks. Upon dispatch, you will receive an e-mail confirmation with your tracking number. Delivery Charges:ZAMBIA: No delivery charge for orders over ZMW 1500.  Orders under ZMW 1500 will be charged at ZMW 50 within Lusaka and ZMW 85 for any other location within Zambia. All orders are sent via FedEx. Orders should arrive within 1 working day after your item has been dispatched.International:  No delivery charge on orders over $1,000. Orders Under $1,000 will be charged $25. All orders are sent via FedEx (dependent on local mail restrictions). Orders should arrive within 4-5 working days after your item has been dispatched. A tracking number will be provided with once your order leavesTaxes:Buying within Zambia: VAT is not included in the price. You will be charged your local VAT at the checkout. International:  Please note you may incur duties and taxes on the items you purchase. Please contact your local customs office for information on your excise duties. Please note Eleora Gems is not responsible for any and all additional shipping fees and return fees associated with the order. Returns:Whilst we hope that you will love your jewellery, items can be returned or exchanged within 30-days from the date of delivery and so long as they are unworn, undamaged and in the original saleable condition as when purchased. A full refund will be issued to the original form of tender within 14 days once the item is received by Eleora Gems. It is important to note that in the case of a purchase of a bespoke piece of jewellery or items that have been personalize, we may not be able to accept a return. We will always notify you when we cannot honour our returns policy before shipping out the products to you and ask you to accept the revised terms and conditions