ELEORA GEMS'S FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
100%! All our pieces are made of solid gold, silver and diamond never plated. For our flagship collection we use gray diamonds, black diamonds, and opals. If you care for them as we recommend, you will enjoy them forever.
All of our pieces are handmade by artisan goldsmiths in Zambia. Coming very soon, we will take you into our studios so you can take a peek at the painstaking process involved in making these precious pieces.
All our stones are sourced locally from the Zambia, we can boldly say that all our stones are conflict free and certify.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality locally sourced precious and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, shoot us an email at firstname.lastname@example.org and we will see what we can do.
Our online store now offers 1-2 day shipping for Zambian domestic addresses only, regardless of what you order.
If you live in Lusaka city, expect to receive your piece (s) in a matter of minutes or a few hours. Our piece (s) might take longer to get to you if you live in eg. Solwezi, Chipata, and Kasama, and those who live out side Zambia it will take about 7-14 days but they will get there.
1) Ground: (5-8 days): Always free.
2) Expedited (2-3 days and available to the 48 contiguous states): $25
3) Overnight (1-2 days and available to the 48 contiguous states): $35
As soon as we receive your order and the payment, we will process it for shipment. . You will receive an email with order number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at email@example.com and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at firstname.lastname@example.org
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: email@example.com
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at firstname.lastname@example.org
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at email@example.com
Refunds will take anywhere between 5-10 business days to appear back on your statement.
We accept Visa, MasterCard, and American Express credit cards, MTN, Airtel money
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Drop us an email at firstname.lastname@example.org we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.